No one really enjoys having an authentic difficult conversation. At times, just the thought of talking about a tough subject with “the other” can turn a stomach upside down, cause heart palpitations, and make knees wobbly. With those sensations, along with the worry of making things worse, the appeal of putting off the discussion can …
According to a 2008 study by CPP Inc.–publishers of the Myers-Briggs Assessment and the Thomas-Kilmann Conflict Mode Instrument — U.S. employees spent 2.8 hours per week dealing with conflict. This amounts to approximately $359 billion in in paid hours (based on average hourly earnings of $17.95), or the equivalent of 385 million working days. FairField …